Shipping & Returns Policy

Return & Refund Policy

Purpose:

To outline the terms under which customers can return products and request refunds.

Policy:

We want you to be satisfed with your purchase. If for any reason you are not completely happy, please review our return and refund policy

below:

1. *Eligibility:* Returns are accepted within 30 days of receipt. Products must be unused, in their original packaging, and with all tags attached.
2. *Return Process:* To initiate a return, please contact our customer service team at [email/phone]. We will provide you with instructions for

returning the product.

3. *Refunds:* After receiving and inspecting the returned product, we will process your refund within 5-7 business days. Refunds will be issued

to the original payment method.

4. *Non-Refundable Items:* Certain items, such as perishable goods or custom-made products, may not be eligible for return or refund.

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 Shipping Policy

 Purpose:

To inform customers about shipping procedures, costs, and delivery times.

Policy:

We strive to deliver your pet products promptly. Here’s what you need to know about our shipping policy:

1. *Shipping Costs:* Shipping costs are calculated based on the weight of your order and your location. Shipping charges will be displayed at

checkout.

2. *Delivery Time:* Orders are processed within 2 business days. Delivery times vary based on your location and the shipping method chosen.

Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery.

3. *Shipping Carrier:* We use reliable carriers to ensure your products arrive safely. Tracking information will be provided once your order has

shipped.

4. *International Shipping:* We offer international shipping to select countries. Additional customs fees or import duties may apply, and these

are the responsibility of the customer.