Shipping & Returns Policy
Return & Refund Policy
Purpose:
To outline the terms under which customers can return products and request refunds.
Policy:
We want you to be satisfed with your purchase. If for any reason you are not completely happy, please review our return and refund policy
below:
- *Eligibility:* Returns are accepted within 30 days of receipt. Products must be unused, in their original packaging, and with all tags attached.
- *Return Process:* To initiate a return, please contact our customer service team at [email/phone]. We will provide you with instructions for
returning the product.
- *Refunds:* After receiving and inspecting the returned product, we will process your refund within 5-7 business days. Refunds will be issued
to the original payment method.
- *Non-Refundable Items:* Certain items, such as perishable goods or custom-made products, may not be eligible for return or refund.
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Shipping Policy
Purpose:
To inform customers about shipping procedures, costs, and delivery times.
Policy:
We strive to deliver your pet products promptly. Here’s what you need to know about our shipping policy:
- *Shipping Costs:* Shipping costs are calculated based on the weight of your order and your location. Shipping charges will be displayed at
checkout.
- *Delivery Time:* Orders are processed within 2 business days. Delivery times vary based on your location and the shipping method chosen.
Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery.
- *Shipping Carrier:* We use reliable carriers to ensure your products arrive safely. Tracking information will be provided once your order has
shipped.
- *International Shipping:* We offer international shipping to select countries. Additional customs fees or import duties may apply, and these
are the responsibility of the customer.
